Frequently Asked Questions
Have a question? We have answers! If you can’t find what you’re looking for, feel free to contact us on WhatsApp anytime.
🛍️ Ordering
Q: How do I place an order?
A: Simply browse our shop, click on the product you like, select your size if applicable, and click “Add to Cart” or “Buy Now”. Follow the checkout steps and enter your delivery details. That’s it!
Q: Can I place an order via WhatsApp?
A: Yes absolutely! You can send us a message on WhatsApp at 03145007598 and we will help you place your order manually.
Q: Can I order if I don’t have an account?
A: Yes you can checkout as a guest without creating an account. However creating an account helps you track your orders easily.
Q: Can I change or cancel my order after placing it?
A: You can cancel or change your order only before it is dispatched. Please contact us on WhatsApp immediately with your order number if you need to make changes.
💰 Payment
Q: What payment methods do you accept?
A: We currently accept Cash on Delivery (COD) across Pakistan. You pay when your order arrives at your doorstep.
Q: Is it safe to order online from Brand Kapra?
A: Absolutely! We offer Cash on Delivery so you only pay when you receive your order. No advance payment required.
Q: Do you offer any discounts or coupons?
A: Yes we regularly offer sale prices and discount codes. Follow us on Facebook and Instagram to stay updated on our latest deals.
Q: Are your prices negotiable?
A: Our prices are already set at the best possible rates. However for bulk orders of 5 or more items please contact us on WhatsApp for special pricing.
🚚 Delivery
Q: Which cities do you deliver to?
A: We deliver to all cities and towns across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, Quetta, and everywhere in between.
Q: How long does delivery take?
A: Orders are dispatched within 1 to 2 working days. Delivery takes 2 to 5 working days depending on your location. Remote areas may take slightly longer.
Q: How much are the delivery charges?
A: Delivery is free on orders above PKR 5,000. Standard shipping charges apply on orders below PKR 5,000.
Q: How can I track my order?
A: Once your order is dispatched we will send you the tracking number via WhatsApp or SMS. You can use it to track your order on the courier’s website.
Q: Which courier service do you use?
A: We use Pakistan Post and Leopards Courier for deliveries across Pakistan.
📦 Products
Q: Are your products 100% original?
A: Yes! Brand Kapra only sells 100% authentic branded products. We do not sell copies or replicas.
Q: Why does the color look slightly different from the photo?
A: Product colors may vary slightly due to photography lighting and your screen settings. This is normal and not considered a defect.
Q: Do you sell stitched or unstitched suits?
A: We sell both stitched and unstitched suits. Each product listing clearly mentions whether it is stitched or unstitched.
Q: What brands do you carry?
A: We carry top Pakistani brands including Khaadi, Kayseria, Limelight, Gul Ahmed, Mausummery and more. New brands are added regularly.
Q: Are products in stock when listed?
A: We try to keep all listed products in stock. However if an item becomes unavailable after you place your order we will contact you immediately via WhatsApp.
🔄 Exchange & Returns
Q: Can I exchange a product?
A: Yes we accept exchanges within 7 days of delivery. The item must be unused, unwashed and in original packaging with tags intact.
Q: What if I received the wrong item?
A: We sincerely apologize! Please contact us on WhatsApp within 24 hours with photos of the wrong item and your order number. We will arrange a replacement immediately.
Q: What if my item has a defect?
A: Please report any manufacturing defect within 48 hours of delivery with clear photos. We will exchange or refund the item promptly.
Q: Can I exchange a sale item?
A: Unfortunately sale and discounted items are not eligible for exchange unless they have a manufacturing defect.
Q: How do I send an item back for exchange?
A: Contact us on WhatsApp with your order number and reason. Our team will guide you through the return process step by step.
📱 Contact & Support
Q: How can I contact Brand Kapra?
A: You can reach us through:
- 📱 WhatsApp: 03145007598
- 📧 Email: brandkaprahouse@gmail.com
- 💬 WhatsApp button on our website
Q: What are your customer support hours?
A: We are available on WhatsApp from 9 AM to 9 PM, Monday to Saturday. We try to respond to all messages within 1 hour.
Q: Do you have a physical store?
A: We are currently an online-only store. All orders are placed and delivered online.
Q: Can I follow you on social media?
A: Yes please! Follow us for new arrivals, sale announcements and styling tips:
- Facebook: facebook.com/brandkapra
- Instagram: instagram.com/brandkapra
- YouTube: youtube.com/@BrandKapra
Still have a question? WhatsApp us at 03145007598 — we are happy to help!